Question 1

Do you offer Bulk-Billing?

Accepted Answer

https://static.wixstatic.com/media/6f9e6c_020b2ba48d8b43ba9d60d6a46ac0d703~mv2.png
We Bulk-Bill all GP consultations for eligible medicare card holders.

Please note: 
All surgical procedures and some allied health services incur a private fee, our reception team will advise you of any costs prior to your appointment.

Question 2

Do you offer repeat prescriptions?

Accepted Answer

In most circumstances, patients are required to attend for repeat scripts as this is best practice for optimum medical care. If arrangements are made with your doctor, repeat prescriptions may be prepared without a consultation with at least a 24-hour notice.

Question 3

How do I get my test results?

Accepted Answer

Test results may be available by telephone after review by the general practitioner. Results will only be given to the patient or authorised person.

Question 4

What about recalls and reminders?

Accepted Answer

In the event of an abnormal test result, patients will be contacted by SMS, mail or telephone to arrange an appointment with their treating doctor.

Question 5

How do I get a new referral?

Accepted Answer

Please book an appointment with your GP before seeing your specialist. Referrals cannot be back-dated.An appointment is required for referrals to a new specialist.
Repeat referrals to the same specialist can usually be arranged via telehealth.

Question 6

I have questions. Who do I call?

Accepted Answer

In many cases, the receptionist can assist you with your enquiries. If not, the doctor will endeavour to return your call as soon as possible.

Question 7

What is a nurse clinic?

Accepted Answer

Our practice offers a registered nurse clinic service on Monday to Friday between 8:00 AM and 4:30 PM by appointment with our Registered Nurses Silvia Dawson & Pilar Otero.

Question 8

Do you offer Antenatal Shared Care?

Accepted Answer

Our practice offers an Antenatal Shared Care Program on Friday by appointment with Megan Arnold, Midwife and Registered Nurse, along with your treating doctor. This is run in conjunction with Wollongong Hospital.

Question 9

I have suggestions or complaints. Where do I send these?

Accepted Answer

If you have any suggestions or are unhappy with the service we provide, please direct these issues to the practice manager or your general practitioner. There is a suggestion box located at reception or via the contact page on our website.

Question 10

Do you do home visits?

Accepted Answer

Our doctors can provide home visits where it is deemed a patient is unable to attend the practice. However, this is impacted by the distance from the practice and by the staff available each day. Home visits are decided on a needs basis.

Question 11

Do you offer Phone (Telehealth) consultations?

Accepted Answer

Lakeside offers phone (telehealth) consultations for suitable appointments.
Your doctor will call you during your scheduled appointment time.
To be eligible for a Medicare funded phone consultation, you must have seen the GP face-to-face at our practice within the last 12 months.

Please note that not all medical issues are suitable for a phone consultation, and availability depends on the doctor.
Our reception team can advise whether your appointment is suitable and assist with booking.

Question 12

Do you offer over 75 annual health checks?

Accepted Answer

Our practice offers over 75 annual health checks by appointment with one of our Registered Nurses.

Question 13

Do you charge cancellation fee?

Accepted Answer

Please contact the practice to cancel or reschedule your appointment at least one hour prior to your scheduled time. Failure to do so may result in a cancellation fee of $20.

Question 14

Do you offer Workers’ Compensation consultations?

Accepted Answer

We do provide Workers’ Compensation consultations at Lakeside Medical Practice. However, please note that not all of our doctors offer Workers’ Compensation services. We recommend contacting the practice before your appointment to confirm doctor availability.

All Workers’ Compensation consultations are privately billed, and patients are required to pay on the day and then claim the cost back directly from their insurer or employer’s workers’ compensation provider.

Question 15

Do you offer Allied Health Services?

Accepted Answer

We offer a range of Allied Health Services at Lakeside Medical Practice, including access to a Dietitian, Physiotherapist and Podiatrist.
Please contact our reception team to check availability and to book an appointment.

Question 16

Do you offer skin checks?

Accepted Answer

We do provide skin check appointments for the assessment of moles and skin concerns.
Please note that not all of our doctors perform skin checks, so we recommend contacting the practice to confirm availability and to book with an appropriate GP.

Question 17

Do you perform skin cancer removals?

Accepted Answer

We do offers skin cancer and lesion removals for suitable patients.
Please note that not all of our doctors perform skin procedures, so you will need to contact the practice to confirm availability and book with an appropriate GP.
An initial consultation is usually required to assess the lesion prior to the procedure. The cost of the procedure will be explained to you before the procedure is performed.

Question 18

Do you provide Iron Infusion or Aclasta Infusion?

Accepted Answer

We do provide Iron Infusion and Aclasta Infusion services.
The cost for both the infusions are $120.
If you are being referred from a different medical practice, you must provide the following before your appointment:
 • a valid referral from your GP.
 • your recent test results confirming the need for an infusion.
 • patients are also required to bring their own medication for the appointment.
These requirements help ensure the treatment is clinically appropriate and can be provided safely.

Question 19

Do you provide Echocardiograms?

Accepted Answer

We do offer Echocardiogram services on a fortnightly basis, every second Friday.
This service is bulk billed for eligible patients.

Question 20

Do you offer Holter Monitor testing?

Accepted Answer

We do offer Holter monitor testing to help assess your heart rhythm over an extended period.
How the Holter monitor works:
 • You will attend the practice on the first day to have the small portable monitoring device fitted.
 • You will go home and wear the device during your normal daily activities.
 • You will return to the practice on the next day to have the device removed.
 • Once removed, the recording is sent to a cardiac specialist for reporting.
 • The specialist report is then sent back to your GP, who will review and discuss the results with you.

Question 21

Do you offer 24-hour Blood Pressure Monitoring?

Accepted Answer

We do offer 24-hour blood pressure monitoring to assess your blood pressure during your normal daily activities and while you sleep.
How the 24-hour blood pressure monitoring works:
 • You will attend the practice on the first day to have the monitoring device fitted.
 • The device will automatically record your blood pressure at regular intervals over a 24-hour period.
 • You will return to the practice the next day to have the device removed.
 • After the device is removed, you will see your GP straight away, who will review and interpret the results with you during your appointment.

Question 22

Do you provide Mirena and IUD insertions?

Accepted Answer

We do provide Mirena and other IUD insertions by appointment.
Please note that not all of our doctors perform Mirena or IUD procedures, so we recommend contacting the practice in advance to confirm availability and suitable appointment times.
A consultation with a GP is required before the procedure to confirm suitability and discuss the process and after-care.

Question 23

Do you do Pap smears (Cervical Screening Tests)?

Accepted Answer

We do offers Pap smears / Cervical Screening Tests with our midwife only.
Please note that our doctors do not perform Pap smears. This service is available with our midwife every Friday, by appointment.
Please contact reception to book and confirm availability.

Question 24

Do you have an interpreter service?

Accepted Answer

We do provide interpreter services through TIS National for patients who need language support. Please let our team know when booking so we can arrange this for your appointment.

Question 25

Are interpreter services available for patients who are hearing-impaired?

Accepted Answer

We can arrange an interpreter through the Auslan Services.
Please let our team know when booking so this can be organised for your appointment.

Contact

Hours