Welcome to Lakeside Medical Practice Warilla

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We would like to welcome our new general practitioner to Lakeside Medical Practice Warilla

Dr Sudhendra Prabhu is now available for appointments. Dr Prabhu graduated from Karnatak University (India) in 2001. He has an interest in all aspects of internal medicine and chronic diseases.

He recently moved to Australia with his wife and two children and hopes to achieve a better work/life balance.

PATIENT FEEDBACK SURVEY

“YOU TOLD US, WE LISTENED”

The Practice recently participated in a Practice Accreditation and Improvement Survey. The Practice received 180 completed surveys which highlighted to us areas you thought we were performing well in and areas where we could improve.

Areas where you believe the practice is performing strongly included:

  • Warmth of greeting
  • Respect shown to patient
  • Ability to listen, confidence in ability and overall satisfaction

Areas where you believe there is the greatest potential for improvement and action being taken by us to improve included:

  • After Hours Satisfaction: The Practice is a member of the Radio Doctor Illawarra After Hours Home Visits service. Accepting calls one hour prior After hours visits are available to our patients:

-      Weeknights: Monday-Friday 7.00pm – 6.00am

-      Weekends: Saturday 12.00pm midday- Monday 6.00am

-      Public Holidays: 24 Hours

-      All year round

These after hours visits are all fully bulk billed.

Advice on how to access out of hours care is available:

-      On the telephone answering machine message

-      In the Practice Information Brochure

-      On a sign visible from outside the practice

-      Practice website

-      Signage inside the practice

  • Home or other visits: The Practice has a home visit service policy where the doctors may attend home visits after hours at their discretion or necessity.

A patient can request a home visit both within and outside normal opening hours where such visits are deemed safe, where patients are acutely ill, immobile and elderly or unable to access the practice facilities due to disabilities.

  • Telephone Access

The practice currently uses a multi-line system which consists of four incoming lines. We endeavour to answer your call as promptly as possible.

Patients of our practice are able to access a doctor by telephone to discuss their ongoing clinical care. Staff members are aware of each doctor’s policy on accepting or returning calls, and have been trained on when to put calls through to the nursing and/or medical staff for clarification.

As the telephone system is extremely busy at times any non-urgent enquiries can be emailed via our website to the Practice Manager which will be forwarded on to your doctor. Please note that this is not an online booking service.

The Practice team was thrilled with all the positive comments we received and are very excited to be able to work through some of the more negative issues, to create a more pleasant experience for everyone.

 WHOOPING COUGH VACCINATION IN PREGNANCY

The Practice now has available Government funded whooping cough vaccination for pregnant women in their third trimester ie any time from 28 weeks. Please make an appointment with our Midwife, Nurse or Doctor.

INSERTION OF MIRENA

Ladies, have you considered a Mirena? Dr Thangavel is now trained and qualified for the insertion of the Mirena. We are now taking appointments.

OPEN SATURDAY

8.00am - 12.00pm By Appointment.

The GP's will each be on a rotating roster.

 

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Available Monday - Friday, 7.30 AM - 6 PM EST
SATURDAY 8.00 AM - 12.00 PM EST