FAQ

FAQ

Informative Medical Professionals for Better Understanding

What are your fees?

• DVA patients: Bulk Billed.
• ATSI (Aboriginal or Torres Strait Islander): Bulk Billed.
• All Patients Aged Below 16 years: Bulk Billed.
• Pension or Concession Card: Bulk Billed.
• All Other Patients Aged 16 years and above: $30 GAP PAYMENT for patients without a pension or a concession card.
• TELEPHONE /TELEHEALTH consults: above fee structure applies.
• Midwife consults: Bulk Billed. 
• Nurse consults: Bulk Billed.
• All Public Vaccinations (Covid, Flu etc): Bulk Billed.
• GP Management Plans (Care Plans): Bulk Billed.
• Mental Health Plans: Bulk Billed.
• All Health Checks (Over 45, Over 75, ATSI checks etc): Bulk billed.
• All Podiatrist appointments: Bulk Billed.
• All Dietitian appointments: Bulk Billed.
Fee List
Procedures will Always attract an Additional GAP Fee
(Procedure GAP Fee & Consumables Fee)
Skin biopsies $10.00 + $10.00
Minor surgeries (skin/nail/abscess/haematoma) $50.00 + $10.00
Skin tear closure (suturing/applying glue/steri-strips) $30.00 + $10.00
Implanon (rod) insertion $25.00 + $10.00
Implanon (rod) removal $25.00 + $10.00
Mirena (coil) insertion $60.00 + $10.00
Foreign body removal (skin/ear) $20.00 + $10.00
Private Vaccines Cost of the vaccine

Do you offer repeat prescriptions?

In most circumstances, patients are required to attend for repeat scripts as this is best practice for optimum medical care. If arrangements are made with your doctor, repeat prescriptions may be prepared without a consultation with at least a 24-hour notice. 

How do I get my test results?

Test results may be available by telephone after review by the general practitioner. Results will only be given to the patient or authorised person.

What about recalls and reminders?

In the event of an abnormal test result, patients will be contacted by SMS, mail or telephone to arrange an appointment with their treating doctor.
The practice has a reminder system for:
  • Pap Smears
  • Childhood Immunisations
  • Chronic Diseases

I have questions. Who do I call?

In many cases, the receptionist can assist you with your enquiries. If not, the doctor will endeavour to return your call as soon as possible.

What is a nurse clinic?

Our practice offers a registered nurse clinic service on Monday, Tuesday, and Wednesday between 8:00 AM and 4:30 PM by appointment with Sister Silvia Dawson, Registered Nurse.

Do you offer antenatal shared care?

Our practice offers an antenatal shared care program on Friday by appointment with Megan Arnold, Midwife and Registered Nurse, along with your treating doctor. This is run in conjunction with Wollongong Hospital.

Megan is also qualified to conduct Well Women’s Screens and may assist you with your women’s needs, i.e. pap smears and breast checks.

I have suggestions or complaints. Where do I send these?

If you have any suggestions or are unhappy with the service we provide, please direct these issues to the practice manager or your general practitioner. There is a suggestion box located at reception. We aim the make practice improvements following your feedback of which a list is available for your perusal. 

Do you do home visits?

Our doctors can provide home visits where it is deemed a patient is unable to attend the practice. However, this is impacted by the distance from the practice and by the staff available each day. Home visits are decided on a needs basis.

Do you offer over 75 annual health checks?

Our practice offers over 75 annual health checks by appointment with Heather Reynolds, Enrolled Nurse.

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Looking for More Info?

Our knowledgeable staff is prepared to answer any questions or concerns you may have about your upcoming appointment or medical problems you may be having. Please get in touch with our medical specialists today for more information.
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