Additional Information
HOME VISITS
One of the general practitioners will visit your home and this is determined on a needs basis.
FEES
We are a bulk billing facility.
Payment on the day will be required if you are not registered with Medicare or if your Medicare card is expired.
Charges that will be incurred are:
- Workers Compensation visits
- Third Party visits
- Private medicals including pre-employment, drivers etc
- Some immunisations
- Transfer of full copy of medical records to another doctor
Other costs which may be incurred can be discussed with the practice staff. Actual charges are available from the reception desk.
REPEAT PRESCRIPTIONS
It is preferable for patients to make appointments with the doctor for prescriptions so that ongoing treatment can be evaluated.
In selective cases, if arrangements are made with your doctor, repeat prescriptions may be prepared without a consultation with at least 24 hours notice.
TEST RESULTS
Test results may be available by telephone after review by the general practitioner. Results will only be given to the patient or authorised person.
RECALL AND REMINDER SYSTEM
In the event of an abnormal test result, patients will be contacted by mail or telephone to arrange an appointment with their treating doctor.
The practice has a reminder system for –
• Pap Smears
• Childhood Immunisations
• Chronic diseases
TELEPHONE CALLS
In many cases the receptionist can assist you with your enquiries. If not, the doctor will endeavour to return your call as soon as possible.
NURSE CLINIC
The practice offers a registered nurse clinic service on Monday, Tuesday and Wednesday between 9:00am – 5:00pm by appointment with Sister Melinda Pavser - Registered Nurse.
ANTENATAL SHARED CARE
The practice offers an antenatal shared care program on Thursday and Friday by appointment with Sister Annette Brandner - Midwife/Registered Nurse with your treating doctor. This is run in conjunction with Wollongong Hospital.
Annette is also qualified to conduct Well Womens Screens and may assist you with your women’s needs ie pap smears and breast checks.
SUGGESTIONS AND COMPLAINTS
If you have any suggestions or are unhappy with the service we provide, please direct these issues to the Practice Manager or your General Practitioner. There is a suggestion box located at reception. We aim the make Practice improvements following your feedback of which a list is available for your perusal. Please also see "Latest News" tab for an updated list. For any unresolved complaints, you may wish to contact:
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Ph: (02) 9219 7444
Freecall: 1800 043 159
Additional Information